Chantel, Valentine, and crew really took care of me AFTER my initial move with them recommended by umovefree.com. I broke a bone after the move and had some things at the old house that I had intended to move in my car, but was injured and could barely walk afterwards. I sent an email on Labor Day requesting assistance and followed up the next morning with Chantel who reported she'd seen my email and had responded and offered me my choice of am or pm appointment window THE SAME DAY! Valentine and crew being as efficient as the are, finished loading before I finished packing the last half of my kitchen. Instead of sitting there waiting for me to get a box packed so they could put it on the truck, they quickly grabbed and assembled boxes and asked what I needed to pack. I guess my efforts to not wince or moan in pain didn't work. LOL I was totally stressed because my move out date was firm and was scared and worried and in pain. It was actually pretty scary. 5STAR RELOCATION SERVICES REALLY CAME THROUGH FOR ME!! You can definitely depend on them. They provided regular updates, was attentive, offered suggestions, and was compassionate. I highly recommend them.